“ESCAPE CLUB” PROGRAM

PROGRAM SUMMARY

• Sign up as a member of this Escape Club Program to receive an Escape Club card.

• Present your Escape Club Card whenever you stay or dine at a participating hotel and you will earn one Escape Dollar for every $20 Australian dollars or $22 New Zealand dollars you spend, including GST, at the participating hotel (up to a maximum of 5 rooms per night).

• Once your Escape Dollar Balance has reached 20 Escape Dollars you can start to use your Escape Dollars as payment at participating hotels (excluding any goods or services offered by a third party at a participating hotel), as payment for SilverNeedle Gift Card(s) of certain amounts, and as payment for any other goods/services provided by selected Program partners, as determined by the Promoter from time to time.

• When using your Escape Dollars as payment, 1 Escape Dollar is equal to $1 Australian Dollar or $1 New Zealand Dollar.

• As an Escape Club Cardholder, you may also be eligible to receive special benefits when you dine at one of our participating hotels or when you make a conference booking. There

TERMS AND CONDITIONS

1. DEFINITIONS

1.1   In these terms and conditions:

“Benefits” means the additional special privileges and arrangements offered or available to the Member from time to time in accordance with their Membership Level after the Member’s enrolment in the Program;

“Escape Club Card” means the Escape Club card issued to the Member by the Promoter pursuant to the Member’s enrolment in the Program which indicates the Member’s Membership Level;

“Escape Dollars” means the unique currency for this Program that can be obtained through conversion of Member’s Hotel Spend when they stay or dine at a participating hotel. Members will earn one Escape Dollar for every $20 Australian dollars or $22 New Zealand dollars they spend, including GST, at the participating hotel (up to a maximum of 5 rooms per night);

“Hotel Spend” means the actual dollar amount spent (and fully paid for in real currency) by a Member at a Participating Hotel on accommodation (up to a maximum of 5 rooms per night), food and beverages, and other incidental expenses. It includes accommodation for a Participating Hotel which is prebooked and pre-paid through an agent or a third party website. Hotel Spend includes GST;

“Member” means the individual aged 18 years of age or over who has successfully enrolled in the Program and not in the employment of SilverNeedle Hotels Pty Ltd (ACN 137 055 693) or its subsidiaries;

“Membership Level” means one of the following membership levels which the Promoter in its absolute discretion determines is the appropriate level for the Member at any time based on the Hotel Spend by the Member:

• Silver Level;
• Gold Level; and
• Diamond Level;

“Participating Hotels” means the hotels nominated by the Promoter from time to time.

“Escape Dollar Balance” means the total number of Escape Dollars recorded on the Member’s account that is available for use in accordance with these Terms and Conditions;

“Promoter” means SilverNeedle Hotels Pty Ltd (ACN 137 055 693) of 151 Darley Road, Manly in the State of New South Wales 2095;

“Program” means this SilverNeedle Hotels Escape Club program.

 1.2   By enrolling into the Program and by signing and/or using the Escape Club card the Member agrees to be bound by these terms and conditions, and any amendments made to them from time to time, and any rules, policies or procedures that may be adopted by the Promoter from time to time (“Program Rules”). Any failure to comply with these Terms and Conditions and the Program Rules or any misrepresentations of information to the Promoter or its agents may result in the termination of the Member’s enrolment in the Program and in that event, the Member’s Escape Dollar Balance and, any rights to any benefits or accumulated rewards may be cancelled at the Promoter’s discretion. These terms and conditions and the Program Rules may be changed, amended or varied at any time by the Promoter in its absolute discretion without notice, and without assigning any reason therefore, and without liability. Furthermore, the Promoter reserves the right to terminate the Program in whole or in part in its absolute discretion at any time without prior notice and without liability.

1.3    The Promoter reserves the right at any time in its absolute discretion and without notice to revoke/terminate or suspend the Member’s enrolment in the Program and/or the right of the Member to use the Escape Club card.

1.4  The Promoter’s decision on all matters pertaining to the Program and the use of the Escape Club card is final and binding.

2. APPLICATION TO ENROL IN THE PROGRAM

2.1   Enrolment in the Program is not available to businesses or companies. Individuals must be aged 18 years or over to enrol.

2.2    Enrolment in the Program is available to residents of Australia and New Zealand via the Escape Club website, Central Reservations and Rewards or at Participating Hotels. Other international residents are able to enrol at a Participating Hotel only.

2.3    To enroll as a Member, individuals must:

• Australian and New Zealand residents only: log onto www.escapeclub.com.au, then fully complete and submit the membership form (including a valid email address) OR
• Australian and New Zealand residents only: call Central Reservations and Rewards on 1300 650 464 (Australia) or 0800 700 433 (New Zealand) during business hours, request to enroll as a Member in the Program and provide all personal details (including a valid email address), as prompted, by the operator OR
• Australian, New Zealand and other international residents: fully complete a hardcopy application form (including a valid email address) and submit it at the front desk of any Participating Hotel.

All applicants must ensure that all details provided on their application are correct. Incomplete applications will not be processed.

2.4   The Promoter, in its absolute discretion, reserves the right to refuse any application and will not be obligated to provide any supporting reason for an application that has been refused.

2.5    Upon successful enrolment into the Program online or via Central Reservations and Rewards, the new Member will receive a membership pack, including a personalised Escape Club Card (with a unique membership number), within fourteen (14) working days of their application being approved.

2.6    Upon successful enrolment into the Program at a Participating Hotel, the new Member will receive a non personalised Escape Club card (but with a unique membership number) at the time of enrolment or within twenty four (24) hours.

2.7    Members may terminate their enrolment in the Program at any time by notifying the Promoter in writing and sending back their Escape Club card to PO Box 5368 West Chatswood NSW 1515. In such case, the Member’s Escape Dollar Balance, any rights to any accumulated rewards or benefits as at termination, will forfeited and the membership will be cancelled.

3. ESCAPE CLUB CARDS

3.1.    The Escape Club card is valid for use by the Member only during the period indicated on the card.

3.2.    Each Escape Club card is personal to the Member and is not transferable. Each Member can maintain only one Escape Club card for all business and personal needs of that Member.

3.3    The Escape Club card is and shall remain at all times the property of the Promoter.

4. ESCAPE DOLLAR AND ESCAPE DOLLAR BALANCE

4.1    A Member will be eligible to earn one Escape Dollar for every Twenty (20) Australian dollars or for every Twenty Two (22) New Zealand dollars, including GST, that he/she spends at a Participating Hotel (up to a maximum of 5 rooms per night). A Member can also earn Escape Dollars for rooms that are paid for by their business/company provided that no other Member has already earned Escape Dollars in respect of those rooms. Hotel Spend to earn Escape Dollars will be rounded to the nearest dollar. For example if the Member spends AUD$128.60, this will be rounded to AUD$129.00 and the Member will be eligible for 6.45 Escape Dollars. If the Member spends AUD$200.20, this will be rounded to AUD$200.00 the Member will be eligible for 10 Escape Dollars. A Member must present his/her signed Escape Club card at the front desk of the Participating Hotel at the time of check-out to have the relevant number of Escape Dollars credited to the Member’s Escape Dollar Balance.

However, if theMember uses ‘Express Check-out’, the Member can have the relevant number of Escape Dollars credited to the Member’s Escape Dollar Balance during their next stay at a Participating Hotel by presenting their Participating Hotel invoice and Escape Club card at the front desk of the Participating Hotel during their next stay. Escape Dollars will not be credited unless there is an Escape Club card presented at the relevant times stipulated herein. Allow Twenty Four (24) hours from check-out for Escape Dollars to be credited to a Member’s Escape Dollar Balance.

4.2   A Member cannot earn Escape Dollars under this Program and earn Qantas Frequent Flyer points under the Qantas Frequent Flyer Programme or any other points earning program supported by SilverNeedle Hotels, for the same transaction. Members must present either their Escape Club card OR their Qantas Frequent Flyer card (not both).

4.3    Escape Dollars earned will not be credited to a Member’s Escape Dollar Balance retrospectively (unless an error has been made by a Participating Hotel or the Promoter).

4.4    Members will be notified of their Escape Dollar Balance when they check-out of a Participating Hotel (by way of a printed receipt). Members may also check their Escape Dollar Balance at any time at the front desk of a Participating Hotel, online at www.escapeclub.com.au or by calling the Promoter at Central Reservations. From time to time, the Promoter may also directly notify Members of their Escape Dollar Balance.

4.5    At any one time, a Member’s Escape Dollar Balance may not exceed 1,250 Escape Dollars. If a Member’s Escape Dollar Balance reaches 1,250 Escape Dollars, no further Escape Dollars can be earned and credited to the Member’s Escape Dollar Balance until the Member’s Escape Dollar Balance is reduced.

4.6    Each Member is responsible for ensuring the accuracy of their Escape Dollar Balance as notified to them by a Participating Hotel and/or the Promoter from time to time. To be eligible for review by the Promoter, any discrepancies must be brought to the attention of the Promoter within thirty (30) days of the Member receiving notification of their Escape Dollar Balance. If a Member contends that the Escape Dollars for a particular stay have not been credited, or in cases where the Promoter deems that verification of the Hotel Spend is required, the Promoter reserves the right to require proof of the Hotel Spend from the Member in the form of a Participating Hotel invoice. The Promoter reserves the right to reverse any Escape Dollars incorrectly credited to a Member.

4.7    All Escape Dollars credited to a Members Escape Dollar Balance will expire after Twenty Four (24) months of being issued. Active Member’s (being a Member who has used their Escape Club card to earn Escape Dollars in the past Twenty Four (24) months) will be notified before their Escape Dollars are erased. Escape Dollars will be treated on a ‘first in’ ‘first out’ basis. The Escape Dollar Balance of a non-active Member will be erased without notice at the end of the 24th consecutive month for which the Member has not been active. Once a particular Member’s Escape Dollar Balance has been erased, any Escape Dollars previously credited to the Escape Dollar Balance cannot be re-credited. The Promoter is not liable in any way for any Escape Dollar Balance that has been erased.

5. USE OF ESCAPE DOLLARS

5.1    Once the Member’s Escape Dollar Balance reaches a minimum of 20 Escape Dollars, the Member (regardless of their Membership Level) may, in one transaction, use a minimum of 20 Escape Dollars from their Escape Dollar Balance as:

• full or part payment at Participating Hotels (excluding use of any goods or services offered by a third party at a Participating Hotel);
• full or part payment for the purchase of SilverNeedle Gift card(s) of certain amounts; or
• full or part payment for the purchase of any Program Partner Goods/ Services from time to time.

Further details on each of these are set out below.

5.2   The Promoter may offer rewards or promotional offers from time to time and the relevant Escape Dollars required to redeem these rewards or to redeem under the promotional offers will be determined by the Promoter in its discretion and advertised to Members accordingly. Additional terms and conditions may apply to the redemption of these rewards or promotional offers and these will advertised to Members accordingly.

5.3   Use of Escape Dollars at Participating Hotels - no pre booking with Escape Dollars required: Where Escape Dollars are to be used as full payment or part payment for a Member’s stay at a Participating Hotel or for dining at a Participating Hotel, in most instances, the Member does not need to make a prior reservation with their Escape Dollars through Central Reservations and Rewards, however the Member must, prior to their hotel bill being finalised, advise the Participating Hotel that Escape Dollars will be used as full or part payment and present their Escape Club Card at this time. Regular booking and cancellation rules apply. Please note that regardless of the Member’s Escape Dollars Balance at the time of making their regular booking, the Member must have the necessary amount of Escape Dollars in their Escape Dollars Balance at the time their hotel bill is finalised otherwise the Member will be charged for their accommodation in actual Australian/New Zealand dollars.

.4   Use of Escape Dollars at Participating Hotels – pre bookings with Escape Dollars required: There may be some instances when the Promoter will run a promotion and may stipulate that a promotion will need to be pre booked with their Escape Dollars via the Central Reservations and Rewards Office, this is at the complete discretion of the Promoter. Where a promotion offer requires accommodation to be pre-booked with Escape Dollars via Central Reservations and Rewards, the Member must quote their Escape Club card membership number at the time of booking and the Member’s Escape Club card must be presented at the time of check-out at the Participating Hotel in each case. Reservations at Participating Hotels are subject to allocation and the availability at the time of reservation. Blackout dates may apply to seasonal periods, including school holidays, public holidays and/or special event periods. Room allocations fill quickly during special events, school holiday, public holidays and weekends, and no guarantee can be given that a particular room will be available at any Participating Hotel, or for the days that the individual Member may prefer. Other restrictions may also apply. 

5.5   Use of Escape Dollars on SilverNeedle Gift cards: Escape Dollars can be used as full payment or part payment of a SilverNeedle Gift card. Please note however that SilverNeedle Gift cards are only available for purchase in amounts between AUD$100 – AUD$1000, in increments of AUD$50, from Central Reservations and Rewards on 1300 650 464 (within Australia) or 0800 700 433 (within New Zealand) during business hours or by emailing a request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . The SilverNeedle Gift cards are only available in Australian dollars. The normal SilverNeedle Gift card terms and conditions apply and are available at the SilverNeedle Gift card website at www.SilverNeedlegiftcard.com.

5.6   Use of Escape Dollars on Program Partners Goods/Services: Goods and services provided by Program Partners are subject to Program Partner terms and conditions and will only be arranged by the Promoter in its absolute discretion. The Promoter makes no warranty as to whether any Program Partner Goods/Services will be available at any time or to the range and nature of such goods and services.

5.7   Only whole Escape Dollars can be redeemed. Minimum 20 Escape Dollars must be redeemed/used in each transaction.

5.8   Escape Dollars are not exchangeable for actual cash and are not transferable between Members.

6. MEMBERSHIP LEVELS

6.1   The Promoter in its absolute discretion will determine Membership Levels of Members in each case. However, in determining a Membership Level, the Promoter may have regard to Member’s Hotel Spend since their commencement in the Program, as follows:

6.2    Once achieved by a Member, Gold and Diamond Levels are valid for a minimum of thirty six (36) months.

6.3    The Promoter will review all memberships annually. Subject to condition 6.2, the Promoter in its absolute discretion will determine whether a Member will be upgraded or downgraded or retain the same Membership Level.

6.4    After the 36 month period referred to in condition 6.2, the retention of a Gold or Diamond membership will be dependent on the Member’s Hotel Spend in the preceding thirty six (36) months. Listed in the table below is the Hotel Spend required for Members to retain a Gold or Diamond Level membership (as the case may be), after the 36 month (36) period.

7. BENEFITS

7.1   The following Benefits are available to Members depending on their currentMembership Level (as indicated on their current Escape Club Car

• Only one Dining Benefit can be redeemed each time a Member dines at a participating restaurant.
• Maximum of one Member may redeem a complimentary bottle of wine or main meal for every two people dining together.
• Maximum of 3 complimentary bottles of wine or main meals per table.
• Escape Club Card must be presented at the hotel restaurant when dining.
  
  
  

7.2   The Promoter may offer additional Benefits, for one or more Membership Levels from time to time in its absolute discretion.

7.3   Benefits (depending on Membership Levels) are only available to Members whilst their Escape Club card is valid (the validity period is indicated on each Escape Club Card).

8. GENERAL CONDITIONS

8.1   The Promoter may, in its discretion, automatically cancel any Membership that is inactive for 24 consecutive months. No termination notice will be given if the Membership is terminated due to 24 consecutive months of inactivity.

8.2   Escape Dollars, rewards, Benefits, SilverNeedle Gift card(s) and any Program Partner Goods/Services are not redeemable for cash and are not assignable. Escape Dollars, rewards, Benefits and any Program Partner Goods/Services are not transferable unless otherwise stipulated in writing by the Promoter on a case by case basis as determined by the Promoter in its absolute discretion. Rewards,
Benefits, Escape Dollars, SilverNeedle Gift cards and any Program Partner Goods/Services are subject to any additional conditions which are provided to the Member. The Promoter accepts no responsibility for a variation in the value of any of the rewards, Benefits, Escape Dollars or any Program Partner Goods/Services.

8.3   The rewards, Benefits, Escape Dollars, SilverNeedle Gift cards and any Program Partner Goods/Services are offered at the absolute discretion of the Promoter and the Promoter expressly reserves the right to withdraw, cancel, vary or in any way change at any time without notice any of the rewards, Benefits, Escape Dollars, SilverNeedle Gift cards or Program Partner Goods/Services offered or advertised as available to the Member. In that event, the Promoter shall not be held liable for any loss or damage suffered by the Member resulting from such withdrawal, cancellation, variation or change. All rewards, Benefits, hotel accommodation, SilverNeedle Gift cards and any Program Partner Goods/Services are subject to availability and the Promoter does not guarantee or warrant in any way that the rewards, Benefits, SilverNeedle Gift cards, hotel accommodation or any Program Partner Goods/Services offered under the Escape Club card or Program will be available. The Promoter will not be liable for the refusal of any entity providing the rewards, Benefits, hotel accommodation, SilverNeedle Gift cards or Program Partner Goods/Services to Members.

8.4   Any arrangements for the availability and utilisation of any rewards, Benefits or Program Partner Goods/Services offered by third parties through the Program are made by the Promoter solely as agent for the entity providing such goods/services. The provision of rewards, Benefits or any Program Partner Goods/Services will be subject, in each case, to the terms and conditions of each entity providing such rewards, Benefits or Program Partner Goods/Services as this shall constitute the sole contract between the entity providing the rewards, Benefits or Program Partner Goods/Services and the Member.

8.5   Whenever the Escape Club card is used in order to obtain or utilise the rewards, Benefits, Escape Dollars, SilverNeedle Gift cards or any Program Partner Goods/Services, the Member will be liable for any and all costs, charges, claims or obligations of whatsoever nature and howsoever arising from or incurred in connection with obtaining or utilising the rewards, Benefits, Escape Dollars, SilverNeedle Gift cards or Program Partner Goods/Services. The Promoter shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury which is suffered or sustained, as a result of participating in the Program and/or taking and using any of the rewards, Benefits, Escape Dollars, SilverNeedle Gift cards or Program Partner Goods/Services, except any liability which cannot be excluded by law.

8.6   In the event of loss or theft of an Escape Club card it is the Member’s responsibility to immediately advise the Promoter. The Promoter will not be liable for misuse of a lost or stolen Escape Club Card.

8.7   Nothing in these terms and conditions affects any rights a Member may have under any statute including the Trade Practices Act (1974).

8.8   Liability for any tax on any rewards, Benefits, Escape Dollars, SilverNeedle Gift cards or Program Partner Goods/Services provided to Member’s pursuant to their enrolment in the Program shall be the sole responsibility of the Member. It is recommended that Members should contact their own accountant or taxation advisor in this regard.

8.9   The Promoter is not responsible for any incorrect or inaccurate information, either caused by the phone user or website user or for any of the equipment or programming associated with or utilised in this Program, or for any technical error, or any combination thereof that may occur in the course of the administration of this Program including any omission, interruption, deletion, defect, delay in operation or transmission, communications line or telephone, mobile or satellite network failure, technical problems or traffic congestion on the Internet or website, software failure, theft or destruction or unauthorised access to or alteration of applications and any injury or damage to Member’s or any other person’s computer related to or resulting from participation in or downloading any materials in this Program.

8.10   If for any reason this Program is not capable of running as planned (including but not limited to) technical failures, unauthorised intervention, fraud or any other causes beyond the control of the Promoter which corrupts or affect the administration, security, fairness, integrity or proper conduct of this Program, the Promoter reserves the right in its sole discretion to disqualify any individual who tampers with the Program process and to cancel, terminate, modify or suspend the Program.

8.11   These terms and conditions shall be governed by and construed in accordance with the laws of the State of New South Wales.

9. PRIVACY

9.1   The Promoter collects and retains personal information about Members in order to conduct the Program and to provide Members with a broad range of information in relation to tourism, hospitality and services and to assist in delivering a better service to its customers. If the information requested is not provided, the Member may not participate in the Program. By enrolling in the Program, unless otherwise advised, each Member also agrees that the Promoter may use this information, in any media for future promotional, marketing and publicity purposes without any further reference, payment or other compensation to the Member, including sending the Member electronic messages. For details about the Promoter and how the Promoter may use Member’s information please see our Privacy Policy, which is available at www.escapeclub.com.au. If you do wish for the Promoter to stop sending you marketing material for goods or services in the tourism, hospitality or service industries or from another source, then please contact the SilverNeedle Hotels Privacy Officer.